Delivery & Returns


UK Delivery & Returns FAQ:

Delivery

You’re just a delivery away from supercharging with centuries of Indian amazingness! Calm any anxiety related to your purchase by reading through our Delivery (and Returns) FAQ:

1. Do you offer free delivery?

Orders above £40 qualify for free delivery in the UK with standard delivery, which means your products should reach you in 3-5 working days if you live in mainland England and Wales. Please note that if you live in Scotland, Ireland and the Channel Islands/ Isle of Man, this may take a little longer.

2. What are your UK delivery rates?

Our standard tracked service is £5.95. This takes between 3 and 5 working days, excluding bank and public holidays. Our tracked and signed Next Day service is £12. Orders must be placed before midday. This excludes bank and public holidays. Orders placed over the weekend will be processed on the next working day.

3. What are your European and ROW rates?

Our tracked service to Europe and the ROW is £15. Orders placed over the weekend will be processed on the next working day. 

Please note that any import duties that arise from shipping and returned items are your responsibility.

4. Where does Malavara deliver?

We deliver within the UK, EU and the Rest of the World (ex the USA) for orders placed at www.malavara.com/uk (please choose UK as country option). We deliver to the 50 states in the USA for orders placed at www.malavara.com/us (please choose USA as country option).

If your delivery address is geographically remote, for example certain outlying UK islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you as soon as possible. We reserve the right not to deliver to any country that is prohibited by applicable export laws.

Orders cannot be delivered to PO Box or similar addresses. Products comprised within the same order cannot be delivered to different addresses.

Please note that any import duties that arise from shipping and returned items are your responsibility.

5. When will my order be processed?

It typically takes us 1 to 2 business days to process your order. You’ll get a delivery notification email with a tracking number as soon as your package is out for delivery. Supercharged Indian amazingness is on its way!

6. How can I change my delivery address after placing my order?

As you finalise your order, do check the delivery address and postcode are correct, as having to re-send an item will delay your delivery and you will incur an additional delivery charge. If the address you give us is incorrect and results in a non-delivery, we cannot issue you a refund. Please contact us at care@malavara.com, with any urgent changes and we will try to help, if we can.

7. Do I need to sign for my delivery?

Items may need to be signed for, so please ensure you supply a delivery address and options that are safe and secure and make it easy for you or someone else to sign on your behalf. If an item is returned non-deliverable, again, it’s a cost to you when we re-send it.

8. Is my delivery date 100% confirmed?

Please note that all delivery dates are for guidance. We hope that the Royal Mail service does what it promises, but there may be times when failures are caused by circumstances beyond our control, including but not limited to vehicle breakdowns, incorrect address details being provided, major road works or closures and forces of nature. We hope you appreciate, but we cannot be held responsible for these.

9. How can I change the Country I am shopping in?

If you would like to change the country and currency you’re shopping in, please click on the UK or US flag at the top right-hand corner.

10. When do I own the products?

We will retain ownership of the goods until full payment has been made and funds have cleared. Once you receive delivery at the address specified and your payment is cleared for all goods in full, you have ownership of the goods. Enjoy!

Returns

1. How do I place a return or exchange?

We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our website, then please email us at care@malavara.com within 14 days of receiving your order and we will be happy to arrange a refund or exchange.

2. Help! I can’t find my return slip.

Don’t worry—Malavara packages don’t include return slips. Just reach out to care@malavara.com and we’ll help you place your return or exchange.

3. What’s your Return Policy?

All returns must be processed within 14 days of receiving the order. Order # must be provided to place a return. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with any tamper-resistant seals and packaging intact. You will be refunded in full to your original form of payment but excluding the delivery charge and any deduction for damaged goods. We recommend your return is made via Royal Mail’s ‘signed for’ service and do make sure you have sufficient cover and do get a receipt from The Post Office, as until we receive the goods back, they are your responsibility. Import duties that arise from returned items are also your responsibility. Only products purchased at www.malavara.com can be returned to us for a refund or exchange. Please note that if you made your purchase through a partnered retail location, such as a department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

4. How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

5. What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at care@malavara.com and we’ll be sure to get you the Malavara product you ordered!

Faulty/Damaged Goods

If for any reason the goods you receive are faulty or damaged in any way, we will obviously exchange the items or offer a full refund (with our apologies!). Please contact care@malavara.com within 7 days of receiving your order.

Our Liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. If you are a consumer, we only supply the products for domestic and private use. If the Customer is a business, our total liability for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the Customer for products under such contract.